Privacy Policy

1. What we collect

Order data: email address, recipient name, contact number and delivery address; cross-border orders may additionally require identity details needed for customs clearance.

Usage data: browsing and purchase history, device and browser information, IP address.

We do not collect or store your full card number.

2. How we use it

To process and fulfil orders, send confirmations and status notices, handle refunds and enquiries, prevent fraud, improve the site and its merchandising, and meet legal and customs requirements.

3. Who we share it with

Our payment provider (Stripe) to process payments; logistics and customs brokers to deliver and clear shipments; regulators or law enforcement where we are legally required to disclose.

We do not sell your personal data.

4. Cross-border transfer and storage

The systems and databases behind this site are currently hosted in data centres in Mainland China, where your order and account data are processed and stored.

Customs data for cross-border orders is transmitted to the relevant carriers and customs systems as required by the destination.

5. Cookies and similar technologies

We use cookies and browser storage to remember your language and currency, keep your cart, and maintain your sign-in.

You may clear or block these in your browser, though some features may then not work.

6. Retention

Order and transaction records are kept as required for accounting, tax and after-sales purposes, and are deleted or anonymised once no longer needed.

7. Your rights

You may request access to or correction of the personal data we hold about you, and may request deletion (subject to our legal retention obligations). Please contact us using the details below.

8. Security

The site is served over HTTPS and payments run through our payment provider’s secure channel. We apply reasonable technical and organisational measures, though no internet transmission can be guaranteed absolutely secure.

9. Contact and updates

For questions about your personal data, please contact us through the details on this site.

This policy may be updated from time to time; updates take effect when published on this page.